Shipping Times

• USA: 2–5 business days
• Canada: 10–30 business days
• Australia: 10–30 business days
• Rest of the World: 10–30 business days

※ Please allow an additional 2–3 business days for production, as each item is made to order.
※ During holiday periods, production times may extend to 2–5 business days on average.

Shipping Costs

Shipping costs are non-refundable and are calculated based on the weight of your items and your delivery location. Additional charges may apply for larger orders or shipments to remote areas.

Delivery Conditions

• All orders are subject to product availability. If an item in your order is unavailable, we will ship the available items first, and the rest of your order will be shipped as soon as the item becomes available.
• Your order may be delivered in separate shipments due to carrier practices, item quantity, or delivery location.

Taxes and Duties

You are responsible for all applicable taxes and duties related to the delivery of your order, including but not limited to sales tax, value-added tax (VAT), customs duties, and excise duties.

Order Issues

If there is any damage to the items upon delivery, please contact us within 5 days of receipt for assistance.

If you have any questions about your order, feel free to contact us. We are always happy to help!

Trade name: Taily Apparel 
E-mail: info@tailyapparel.com
Physical address: 9-4, No. 178, Fuxing N. Rd., Zhongshan Dist.,104 Taipei , Taiwan (ROC)
Phone: +886-931-396-313

1. About Payment

Q: What payment methods do you accept?
A: We currently accept PayPal. You can pay using your PayPal account or directly with a credit card (Visa, MasterCard, etc.) through PayPal's secure checkout.

Q: Do I need a PayPal account to make a payment?
A: No, you don’t! Even without a PayPal account, you can select “Pay with Debit or Credit Card” during checkout to complete your purchase.

Q: Is PayPal secure?
A: Absolutely! PayPal is a global leader in online payments, and your payment information is protected with top-level encryption.

Q: How to Pay with a Credit Card via PayPal (No Account Needed)

1. Select PayPal at Checkout:
After adding items to your cart, proceed to checkout and select PayPal as your payment method.

2. Choose 'Pay with Debit or Credit Card':
On the PayPal login page, click the option that says 'Pay with Debit or Credit Card' (you may also see 'Check Out as Guest').

3. Enter Your Card Details:
Fill in your credit or debit card information along with your billing address.

4. Complete Payment:
Review your details and confirm the payment. That’s it—no PayPal account required!

2. About Shipping

Q: Where do you ship to?
A: We offer worldwide shipping in general; however, certain countries may have restrictions. Shipping fees will vary depending on the destination.

Q: How much does shipping cost?
A: Shipping costs are calculated based on your address and order total. You can view the exact shipping fee at checkout.

Q: How long does it take to receive my order?
Shipping Policy:

A: Printed and shipped from the USA for top quality and reliable delivery.Orders typically ship within 1-2 business days. Standard shipping times vary based on location.

• USA: 2–5 business days
• Canada: 10–30 business days
• Australia: 10–30 business days
• Rest of the World: 10–30 business days
• Made-to-order items require 2–3 extra days.
• Holiday production: 2–5 days.

3. About Returns and Exchanges

Q: What if I’m not satisfied with my purchase?
A: No problem! If you’re not satisfied with your purchase, you can request a return or exchange within 14 days of receiving your order. Items must be unused and in their original packaging.

Q: How do I request a return or exchange?
A: Please email us at info@tailyapparel.com with your order number and reason for return or exchange. Our team will guide you through the process.

Q: Will shipping costs be refunded?
A: If the return is due to our error (e.g., wrong item or defect), we will refund the shipping costs. For other reasons, the shipping fees will not be refunded.

4. About Products

Q: What makes your products special?
A: Our designs are inspired by the love and joy pets bring into our lives. We focus on creating stylish, comfortable, and versatile items, perfect for any occasion. Currently, we offer T-shirts, hoodies, and more, with plans to expand our collection.

Q: How do I choose the right size?
A: Each product page includes a detailed size guide. We recommend checking the measurements to select the size that best fits you.

5. Other Questions

Q: How can I contact customer service?
A: You can reach us by email at info@tailyapparel.com, or connect with us on social media:

• Instagram: @tailyapparel
• Facebook: Taily Apparel

Q: Why should I choose your brand?
A: Taily Apparel is a small team of independent creators from Taiwan, dedicated to celebrating the unique bond between people and pets. We’re passionate about delivering high-quality, meaningful products that bring joy to your everyday life.

Trade name: Taily Apparel 
E-mail: info@tailyapparel.com
Physical address: 9-4, No. 178, Fuxing N. Rd., Zhongshan Dist.,104 Taipei , Taiwan (ROC)
Phone: +886-931-396-313